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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Jose Robles

May 6, 2024

5  out of  5 rating by Jose Robles
"Excellent servicio ! Por los dos idiomas inglish and Spanish .. gracias Lisa .. por siempre ayudarnos en todo"
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Annie Kucklick

April 24, 2024

5  out of  5 rating by Annie Kucklick
"I have been a customer with Lisa K. Maples for approximately five years and have been SO pleased with the informative employees plus the prices are unbeatable. Thanks Joseph, in particular, for your thorough investigations on all my recent questions!"
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Marlene Muñiz

April 16, 2024

5  out of  5 rating by Marlene Muñiz
"If you have certain uncertainties while choosing the correct agent, look no further. Mr. Joseph Roberts went above and beyond to meet our needs on a Friday at 4:40pm. We were looking for a reliable agent that could provide a policy that would met our standards for our sons new car. It was still 6pm when we finished all the document signing and he kept his word. He called back, answered all of our questions and sent us the necessary documentation to be able to drive the unit responsibly. Mr. Roberts, thank you again! *Quality service is something that you don’t find that often and you definitely made a difference. Fernando, Marlene & Gabriel"
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Glenys Regalado

March 27, 2024

5  out of  5 rating by Glenys Regalado
"Me siento muy confiado con sus servicios. Siempre muy amable y atentos todo el personal. Y dispuestos a facilitar la información. 100% recomendado."
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Niphon WEER

March 14, 2024

5  out of  5 rating by Niphon WEER
"Very good service"
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Leam Miller

March 5, 2024

5  out of  5 rating by Leam Miller
"Joe is very thorough and explains everything in detail and clearly."
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Roger Muck

March 4, 2024

5  out of  5 rating by Roger Muck
"I was very pleased with the way Lisa handled my claim and it assures me that I made the righ y choice in insurance company"
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Patricia Boroughs

February 21, 2024

5  out of  5 rating by Patricia Boroughs
"Again today, I have been warmly welcomed into the office and was provided with great technical assistance by Alinka, Joseph when I first called… and Lisa leaving her office to greet me in the lobby…"
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Morgan Chien-Hale

February 15, 2024

5  out of  5 rating by Morgan Chien-Hale
"Joseph Roberts went above and beyond today in regards to our car insurance. He was professional, efficient, and provided personalized advice that made a huge difference for us. Cannot recommend this location this enough. Thanks!"
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Nancy Hall

February 2, 2024

5  out of  5 rating by Nancy Hall
"You are a great agent for life insurance"
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Ava Loftin

January 18, 2024

5  out of  5 rating by Ava Loftin
"The agent who assisted me, Joseph Roberts, was fantastic. He was professional, and addressed my needs expertly! We communicated via phone and email over a couple of weeks, and he always answered my questions and got back to me in a timely manor. Thank you Joseph!"
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Ibrahim barnous

January 10, 2024

5  out of  5 rating by Ibrahim barnous
"Great service for homeowners and car insurance. Give Lisa a call for all your insurance needs."
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Piyush Kurkure

January 5, 2024

5  out of  5 rating by Piyush Kurkure
"Awesome service. Agents are very helpful and cooperative"
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Joylene Aguirre

December 12, 2023

5  out of  5 rating by Joylene Aguirre
"We have been with Lisa and her team for several years and have had nothing but great experiences! Joseph has been especially knowledgeable, communicative, and willing to go above and beyond to help meet our needs."
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Tareq Anwar

December 12, 2023

5  out of  5 rating by Tareq Anwar
"Joseph was great with my first auto insurance. He helped me from the beginning to the end, making everything easy to understand. Really happy with his service!"
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herm han

November 18, 2023

5  out of  5 rating by herm han
"Excellent service"
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Haile Gebreyohannes

November 6, 2023

5  out of  5 rating by Haile Gebreyohannes
"Great service for car insurance . Call Lisa."
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Raul Osuna

October 16, 2023

5  out of  5 rating by Raul Osuna
"Los mejores agentes de seguros muy amables Alinka battharai siempre al servicio muy excelente compañía de seguros y su agente Lizá de la mejor atención que existe aquí en Seattle"
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Patty Bailey

October 14, 2023

5  out of  5 rating by Patty Bailey
"Excellent service, professional service, friendly and able to answer every question."
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Bob Pack

October 3, 2023

5  out of  5 rating by Bob Pack
"Lisa was very helpful as always, answered all my questions, and help me in a very timely and efficient manner, 10 out of 10 would recommend again!"
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Wi Her

September 18, 2023

5  out of  5 rating by Wi Her
"La mejor !!!! Todo lo soluciona y rápido!"
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Summer Liu

September 13, 2023

5  out of  5 rating by Summer Liu
"Lisa and Joseph are awesome! Always available to help with any inquiries. They not only do business but keep a good relationship and care for the customers. Definitely recommend them. They also help customers save money on insurance as well!"
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Paul Mozingo

September 8, 2023

5  out of  5 rating by Paul Mozingo
"I have been with them for years. Very friendly, very knowledgeable, and more than professional. I have never had a car insurance company go above and beyond like this. From follow up phone calls, to where even my guy Joseph met me to get my payment on his way home to keep my insurance going. Lisa Maples hands down has the best employees and professional ran company. I am glad I chose this place. I would most definitely recommend for you to switch to this location and you will see the above and beyond that they constantly perform. Lisa Maples and fam, thank you."
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Anne Phinney

September 7, 2023

5  out of  5 rating by Anne Phinney
"Great customer service!"
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September 3, 2023

1  out of  5 rating by mcSpicyChicken
"My realistic experience with Statefarm will be 3/5 stars but after that reply on my review I’m keeping it at 1 star. I was with StateFarm at a different agent for 2 years until I moved to Northgate and switched to this agent. The office staff at sign-up was great, Lisa is sweet and was helpful. They even sent me thanksgiving cards which was sweet. What wasn’t great was that they increased my premium suddenly by almost 39% I went from paying $150 to almost $200 dollars. When I called to ask why this is so, a guy picked up and he was so blasse about it. Basically said there’s nothing they could do even though I do not have any accidents or tickets in the time I’ve been with them or my driving record. He took about 5 mins to tell me that it might my car comprehensive rating or something went down. The car is just 2 years old (by year), no accidents, and I barely drive it because I don’t need to for work. I told him that I am being forced to shop around and he didn’t seem worried. Fast forward a few months later I actually did cancel my policy and that’s when I received a few panicked calls but by then it was too late. The point is, I know this is business but y’all didn’t do everything to help, like no let’s explore how we can help you save until after I canceled. I was so gutted, felt like I was being punished even though I did nothing wrong. A $50 increase might not be much to some but it’s gas money for me. That’s why I am leaving this review to whoever is moderating the reviews."